S K Y
About S K Y
Virtual. Flexible. Efficient.
Our expertise stands unmatched in the field of virtual contact center services. We care for all aspects of digital communication as well as back office operations so that your team can focus on the very important face-to-face interactions with your guests and customers.
Get in touch with us when you're ready to learn more! We can't wait to meet you!
S K Y Core Services
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Guest Care Champions
Our Guest Care Champions will serve your guests as the voice of your brand and culture; caring for every need. Our Guest Care Champions provide service to a variety of companies worldwide. Let us champion your guest interactions.Contact us -
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Consulting Service Champions
SKY Consulting Champions know exactly what it takes for operational and sales process improvement changes within your company. We will partner with you to reengineer a successful and profitable operation. You deserve nothing short of that.Contact us -
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Enterprise Solutions
SKY virtual solutions deliver unmatched capabilities. Our innovative solutions and capabilities are managed by experts in talent acquisition, technology and operations, focused on improving outcomes for your business.Contact us
S K Y Raving Fans
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Paul G.V. Baker
Having previously worked with Robin at Caesars Entertainment, I knew she was the person I needed while I was Deputy Chief Operating Officer for Resorts World Genting in Malaysia. Robin, Sharon & team consulted for our contact center servicing 7 hotels and our casino. They completed a thorough review providing recommendations and best practices on service, technologies and training. With their support we improved on agent satisfaction, internal knowledge, growth and service scores.Button
President, Grand Lisboa Palace Macau -
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David Freiberger
Our partnership spans over 10 years across 3 hotel groups including Morgans Hotel Group, Ambassador Chicago and PUBLIC New York. I have learned that there is nothing they can't do from opening hotels, to managing hotel operations remotely, to providing great service from pre-arrival to inhouse to post stay.Button
Director, Public Hotel, New York -
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Lola Rankin
Working with this team made the creation of our call center an easy process. From project management support, call center processes, agent system and quality training, vendor collaboration and agent support, our partnership was as seamless as if we were one.Button
Owner, Edible Arrangements -
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The Standard Insurance
We have been partners for over 12 years. Sky provides a seamless support for our overflow, after-hours and holidays; which gives us better coverage, better client service and better cost savings.Button
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We're here to help! Send any questions you have over to us. We look forward to hearing from you.
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